Deposits and Cancellation Fees

Dear valued clients,

We are aligning ourselves with the vast majority of the Hair and Beauty industry and so going forward all bookings will only be confirmed on receipt of a deposit. 

Your deposit is fully refundable, however in line with industry protocol we reserve the right to deduct a cancellation fee from your deposit prior to the release of the balance. (such balance will only be refunded to the original payment card).

In compliance with consumer law any such cancellation fees will be reflective of the losses incurred by the business where we are unable to re-sell your appointment. 

We will make every effort to minimise our losses by re-marketing the appointment to anyone on a waitlist. 

Our cancellation fees work on a sliding scale as follows. (On the assumption we cannot sell the space and recoup our losses)

• More than 48 Hours prior to appointment - No Charge

• Between 24 and 48 Hours 100% of Deposit paid.

• Failure to attend your appointment with no contact (No Show) Your cancellation charge will equal your deposit even where our losses are greater.

By proceeding to make a booking you are confirming that you have read, understood, and accept these terms.